Commitment to Service Excellence
In pursuit of its institutional objectives in the fields of land and housing, the Organization makes every effort to enhance the quality of its services and ensure the satisfaction of its stakeholders.
Accordingly:
•To improve service delivery, address shortcomings, and collect user feedback, an online survey system has been made available on the website.
•The website has been designed to comply with all required standards, including user-friendliness, transparency, service quality, accessibility, information availability, privacy statement, and service level agreement statement.
•The timely dissemination and regular updating of news, announcements, and related information are among the Organization’s core priorities.
•The submission of complaints, feedback, and comments regarding the Organization’s services, as well as requests for in-person meetings with senior executives, mid-level managers, and operational experts, can be made through the Electronic Service Desk at servicedesk.nlho.ir. Responses to all such submissions are provided via SMS through the number 30006251.
•The Chief Executive Officer of the Organization is available to meet visitors in person every Tuesday from 09:00 to 12:00.
Quick Links
Image of the Partnership Strategy Declaration, signed by the Organization’s highest executive authority
Public form for the Organization’s Partnership Strategy
Results of public participation/e-voting
Exclusive form for the Organization’s Partnership Strategy voting
Results of exclusive participation/e-voting
Online services: Surveys – Electronic service requests – FAQs – Complaints and follow-u.
Contact Us
Questionnaire on housing-related matters of the National Land and Housing Organization (available on the Government’s e-Participation Platform)
User satisfaction survey regarding the systems of the National Land and Housing Organization (available on the Government’s e-Participation Platform)